Terms of service
OVERVIEW
Welcome to Donk. The terms “we”, “us”, and “our” refer to Donk. Donk operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Donk is powered by Shopify, which enables us to provide the Services.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.
Please read these Terms carefully. They include important information regarding warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your jurisdiction.
You may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information provided is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activity conducted under your account. Accounts may not be transferred, sold, or assigned.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display our products. However, product appearance may vary due to device display settings and the nature of handmade, small-batch production.
We do not guarantee that the appearance, scent, or texture of any product will meet your expectations or exactly match images shown. All product descriptions are subject to change without notice.
We reserve the right to discontinue any product or limit quantities offered at any time.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Donk reserves the right to accept or decline any order at its discretion.
An order is not accepted until payment has been successfully processed and order confirmation is issued. Once accepted, orders may not be canceled.
All purchases are subject to our Refund Policy, which governs returns, replacements, and refunds.
You represent that purchases are for personal or household use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. Prices do not include applicable taxes, shipping, or handling unless explicitly stated.
You agree to provide valid and current payment information and authorize us to charge your payment method for all amounts owed, including applicable taxes and shipping fees.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.
Once an order is transferred to the carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including but not limited to text, graphics, images, logos, product names, and designs, is owned by Donk or its licensors and protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent. All rights not expressly granted are reserved.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or endorsements. Use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing such links is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
The Services are powered by Shopify. However, all purchases are made directly between you and Donk. Shopify is not responsible for any aspect of sales, products, or customer service.
You expressly release Shopify and its affiliates from any claims arising from transactions made through our store.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy.
SECTION 11 – FEEDBACK
Any feedback, suggestions, or ideas you submit may be used by Donk without restriction or compensation. You represent that you have the right to submit such feedback and that it does not violate any third-party rights.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if any information is inaccurate at any time.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes or in violation of these Terms. We reserve the right to suspend or terminate access for violations.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. Provisions that by their nature should survive termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
Cosmetic Disclaimer
Our products are intended for external use only. Individual results may vary. We make no medical or therapeutic claims. Statements on this site have not been evaluated by the Food and Drug Administration.
Always review ingredient lists and discontinue use if irritation occurs. By purchasing from our site, you agree to use products at your own discretion.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Donk and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Donk and Shopify from any claims arising out of your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Donk regarding use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign without restriction.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. You consent to jurisdiction and venue in Maryland courts.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms may be directed to:
Donk
info@donkcollective.com
Odenton, MD 21113
United States