Privacy policy
Last updated: December 28, 2025
Donk operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Donk is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details, including your name, billing address, shipping address, phone number, and email address
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Financial information, including payment card information, transaction details, and payment confirmations (processed securely by third-party payment providers)
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Account information, including your username, preferences, and settings
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Transaction information, including items viewed, added to cart, purchased, returned, exchanged, or canceled
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Communications with us, including customer support inquiries
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Device information, including browser type, IP address, and device identifiers
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Usage information, including how and when you interact with or navigate the Services
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you when you visit or use the Services, place an order, or communicate with us
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Automatically through the Services, including through cookies and similar technologies
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From service providers that support our business operations
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From partners or other third parties, where permitted by law
How We Use Your Personal Information
We may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns or replacements, enable product reviews, remember preferences, and improve the Services.
Marketing and Advertising
To send marketing and promotional communications by email, and to show you online advertisements for products or services on the Services or other websites, including based on your interactions with the Services.
Security and Fraud Prevention
To authenticate accounts, detect and prevent fraudulent or malicious activity, and protect the security of our Services.
Communicating with You
To provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Reasons
To comply with applicable law, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
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With Shopify, payment processors, shipping carriers, and other service providers who perform services on our behalf
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With business and marketing partners to provide advertising and marketing services in accordance with their own privacy policies
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When you direct or consent to the disclosure
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With affiliates or within our corporate group
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In connection with a business transaction such as a merger or bankruptcy
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To comply with legal obligations or protect the Services, our rights, or the rights of others
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties located in other countries.
We use certain Shopify features that may incorporate data from your interactions with our store and other merchants. In these cases, Shopify is responsible for processing personal information related to those features. To learn more, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Accessing third-party sites is at your own risk.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If a child has provided personal information, a parent or guardian may contact us to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee absolute security. Information retention depends on operational, legal, and contractual needs.
Your Rights and Choices
Depending on where you live, you may have rights to access, delete, correct, or receive a copy of your personal information, or to opt out of certain uses such as targeted advertising. We honor Global Privacy Control signals where required by law.
You may opt out of marketing emails at any time by using the unsubscribe link in our emails. We may still send transactional or account-related communications.
We will not discriminate against you for exercising your rights. We may verify your identity before processing requests.
Complaints
If you have concerns about how we process your personal information, please contact us using the information below. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.
International Transfers
We may transfer, store, and process personal information outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Donk
info@donkcollective.com
Odenton, MD 21113
United States